Reports & Dashboards

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Quickly find high priority calls

Just by opening this report, the quality team can focus its resources on high-priority calls.

"High priority" is defined by each client according to their needs and priorities.

In some cases, it is the measurement of customer satisfaction, in other cases it depends on how the agent manage the call or follow the call protocol.

Identify your best agents

Same way, you can find your top performers.

Manage and profile your sales and collections calls

EmoCall automates the process of verifying compliance with call protocols, for instance collection calls.

It can check compliance for all phone calls.